![]() You can find more information on this HERE. Unplug the USB cord from the headset and wait 1 minuteįirmware downgrades for our products are not supported at this time.Plug the headset into a wall outlet using a USB charger, then wait 5 seconds.Turn off the headset and wait 30 seconds.I also recommend performing a reset on your headphones. You can find a guide on how to fully install the cushions for the QuietComfort 35 headphones HERE. I also recommend ensuring that the cushions are securely seated to the headphones. If the ear cushion is not affixed to the ear cup properly the noise reduction or sound quality may be affected. Remove any of these items and retest the noise canceling feature. To maximize the efficiency of ANC, ensure that the earcups are seated tightly around the head. Glasses, earrings, and hats may cause the headphone cushion to not form a tight seal around the ear. ![]() While there have been no direct noise cancellation changes, I'd love to suggest some troubleshooting suggestions to try and resolve the issues you're currently experiencing. ![]() I'm sorry to hear that you're having issues with your QuietComfort 35 headphone's Noise Cancellation features.
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